QAREB TRADING ESTABLISHMENT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.
This Privacy Policy applies to our website, [website address], and its associated subdomains (collectively, our "Service") alongside our application, QAREB TRADING ESTABLISHMENT. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you (such as your language preference or login information), and for other purposes described in this policy.
Company: QAREB TRADING ESTABLISHMENT (Jeddah, Saudi Arabia), which is responsible for your information under this Privacy Policy.
Country: Saudi Arabia, where QAREB TRADING ESTABLISHMENT is based.
Customer: The company, organization, or person that signs up to use the QAREB TRADING ESTABLISHMENT Service.
Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit QAREB TRADING ESTABLISHMENT and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: Individuals employed by or under contract with QAREB TRADING ESTABLISHMENT.
Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: The service provided by QAREB TRADING ESTABLISHMENT as described in the relative terms (if available) and on this platform.
Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: QAREB TRADING ESTABLISHMENT's site, accessible via this URL: [website address]
You: A person or entity that is registered with QAREB TRADING ESTABLISHMENT to use the Services.
What Information Do We Collect?
We collect information from you when you:
Visit our website/app
Register on our site
Place an order
Subscribe to our newsletter
Respond to a survey
Fill out a form
Types of Data Collected:
Personal Data:
Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Age
Information from Mobile Devices:
Location data (if you enable location services)
Device ID
Other information as described in this policy
Information We Collect Automatically:
IP address
Browser type and version
Operating system
Referring website
Pages visited on our website
Date and time of your visit
How Do We Use the Information We Collect?
We use the information we collect for various purposes, including:
To personalize your experience: Your information helps us to better respond to your individual needs.
To improve our website/app: We continually strive to improve our website/app offerings based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions: We use your information to process your orders and payments.
To administer a contest, promotion, survey or other site feature: We may use your information to administer contests, promotions, surveys, or other features.
To send periodic emails: We may use your email address to send you order confirmations, shipping updates, newsletters, marketing communications, and other information.
To provide and improve our Service: We use your information to operate and improve our Service, including developing new features and functionalities.
To prevent fraud and abuse: We use your information to detect and prevent fraud and abuse of our Service.
To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
When Does QAREB TRADING ESTABLISHMENT Use Information From Third Parties?
End User Information: We may collect End User Data necessary to provide the QAREB TRADING ESTABLISHMENT services to our Customers. End users may also voluntarily provide us with information they have made available on social media websites.
Customer Information: We may receive information from third parties when you contact us, such as when you submit your email address to express interest in becoming a QAREB TRADING ESTABLISHMENT customer. We may also collect publicly available information from social media websites.
Data Retention
QAREB TRADING ESTABLISHMENT retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are provided below:
Account information: Retained for as long as your account is active or as needed to provide you with services.
Order history: Retained for XYZ years for tax purposes.
Customer service records: Retained for [specify duration, e.g., 1 year] to track and respond to your inquiries.
Marketing data: Retained for2 years or until you unsubscribe from our marketing communications.
Website activity data (e.g., page views, session duration): Retained for 1 year for analytics purposes.
Data Sharing
Expand on "Do We Share the Information We Collect with Third Parties?"
Categories of recipients: Be more specific about the types of third parties with whom you share data (e.g., payment processors, marketing automation platforms, cloud storage providers).
Purpose of sharing: Clearly state the purpose of sharing data with each category of recipient.
International transfers: If you share data with third parties outside Saudi Arabia, specify the countries and mention any safeguards in place (e.g., standard contractual clauses).
Example Data Sharing Section (excerpt):
Do We Share the Information We Collect with Third Parties?
We may share your information with the following categories of third parties:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These include:
Payment processors: To process your payments securely (e.g., Tabby, Tamara, Visa, Mada, Mastercard, Noonpay).
Cloud storage providers: To store and manage our data securely.
Email marketing platforms: To send you marketing communications.
Customer support tools: To provide you with efficient customer support.
Do We Share the Information We Collect with Third Parties?
We may share information we collect, both personal and non-personal, with third parties, including:
Service Providers: We may share your information with trusted third-party service providers who perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, email management, marketing, credit card processing, customer service, and fulfilling orders.
Business Partners: We may share your information with our current and future affiliated companies and business partners.
Analytics Partners: We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks.
Legal and Law Enforcement: We may disclose your information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable laws and regulations.
Successors-in-Interest: If we are involved in a merger, asset sale, or other business reorganization, we may share or transfer your information to our successors-in-interest.
Where and When is Information Collected from Customers and End Users?
QAREB TRADING ESTABLISHMENT collects personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails.
How Long Do We Keep Your Information?
Account information: Retained for as long as your account is active or as needed to provide you with services.
Order history: Retained for 7 years for tax purposes.
Customer service records: Retained for [specify duration] to track and respond to your inquiries.
Marketing data: Retained for [specify duration] or until you unsubscribe from our marketing communications.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to protect your personal information, including:
Secure Servers: We use secure servers to store and process your information.
SSL Encryption: All sensitive information, such as credit card details, is transmitted via Secure Socket Layer (SSL) technology.
Access Controls: We restrict access to your information to authorized personnel only.
Physical Security: We maintain physical security measures to protect our servers and data centers.
Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Could My Information be Transferred to Other Countries?
QAREB TRADING ESTABLISHMENT is incorporated in Saudi Arabia. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred to our offices or personnel, or to third parties, located throughout the world. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Is the Information Collected Through the QAREB TRADING ESTABLISHMENT Service Secure?
We take precautions to protect the security of your information, including physical, electronic, and managerial procedures. However, neither people nor security systems are foolproof. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Can I Update or Correct My Information?
Yes, you can update or correct your information by contacting us. See the "Contact Us" section below for details.
Personnel
If you are a QAREB TRADING ESTABLISHMENT worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes. You may contact us to update or correct your information, change your preferences with respect to communications, or receive a record of the information we have relating to you.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of QAREB TRADING ESTABLISHMENT or any of its Corporate Affiliates, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Saudi Arabia. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising under this Privacy Policy.
Your Consent
By using our website/app, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.
Cookies
What are Cookies?
QAREB TRADING ESTABLISHMENT uses "Cookies" to enhance the performance and functionality of our website/app. A Cookie is a small piece of data stored on your computer or mobile device by your web browser.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the website/app to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Analytical/Performance Cookies: These cookies collect information about how visitors use our website/app, such as which pages are visited most often and if they receive error messages.
Functionality Cookies: These cookies allow the website/app to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Blocking and Disabling Cookies:
You can block or disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block or disable cookies, you may not be able to access all or parts of our website/app.
Remarketing Services
We use remarketing services to serve ads across the internet to people who have already visited our website.
Payment Details
We accept payments through Tabby, Tamara, Visa, Mada, Mastercard, Noonpay, and other secure payment gateways.
We do not store your payment information on our servers. All payment transactions are processed securely by our payment gateway providers, who are compliant with the Payment Card Industry Data Security Standard (PCI DSS).
By using any of these payment methods, you agree to the terms and conditions and privacy policies of the respective payment providers. You can find links to their privacy policies below:
We may change our Service and policies, and we may need to make changes to this Privacy Policy. Unless otherwise required by law, we will notify you before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect.
Third-Party Services
We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that QAREB TRADING ESTABLISHMENT shall not be responsible for any Third-Party Services.
Facebook Pixel
Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising. Facebook pixel may collect information from your device when you use the service.
Tracking Technologies
Sessions: QAREB TRADING ESTABLISHMENT uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies.
Why is GDPR Important?
GDPR adds new requirements regarding how companies should protect individuals' personal data. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach.
Data Subject Rights
QAREB TRADING ESTABLISHMENT is committed to ensuring that individuals within the European Economic Area (EEA) can exercise their data protection rights under the General Data Protection Regulation (GDPR). These rights include:
Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data.
Right to Restriction of Processing: You have the right to restrict the processing of your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data.
Exercising Your Rights:
To exercise any of these rights, please contact us using the contact information provided below.
Contact Us
If you have any questions, please contact us:
Via Email: info@qareb.com
Via Phone Number: 00-966-12-2616900
22. Account Deletion
QAREB TRADING ESTABLISHMENT respects every user's right to control their personal data and to delete their account whenever they decide. You may request deletion of your account through any of the following channels:
Through Your Profile:
Log in to your account.
Navigate to the Profile Section and select Delete Account.
Enter your password to confirm the request, and the account will be deleted within 24 hours.
By Contacting Us:
Email: info@qareb.com
Phone: (+966)12-2616900
Timeframe & Data Retention
All personal data will be erased, except for order and purchase records, which we are required to retain for seven (7) years for accounting and tax purposes in compliance with applicable laws and regulations.
Terms and Conditions of Qareb.
These Terms govern
● The use of Qareb.com, and,
● Any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
Qareb.com is provided by:
What the User should know at a glance
● The right of withdrawal applies for all Consumers. The right of withdrawal is consistently referred to as “the right of withdrawal” within this document.
● Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
________________________________________
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using Qareb.com.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using Qareb.com, Users confirm to meet the following requirements:
Account registration
To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by Qareb.com.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Account termination
Users can terminate their account and stop using the Service at any time by directly contacting the Owner at the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on Qareb.com
Unless where otherwise specified or clearly recognizable, all content available on Qareb.com is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on Qareb.com infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Rights regarding content on Qareb.com - All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on Qareb.com, nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on Qareb.com, the User may download, copy and/or share some content available through Qareb.com for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Content provided by Users
The Owner allows Users to upload, share or provide their own content to qareb.com.
By providing content to qareb.com, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.
Rights regarding content provided by Users
Users acknowledge and accept that by providing their own content on Qareb.com they grant the Owner a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of Qareb.com as contractually required.
To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to Qareb.com.
Users acknowledge, accept and confirm that all content they provide through qareb.com is provided subject to the same general conditions set forth for content on Qareb.com.
Liability for provided content
Users are solely liable for any content they upload, post, share, or provide through Qareb.com. Users acknowledge and accept that the Owner does not filter or moderate such content.
However, the Owner reserves the right to remove, delete, block or rectify such content at its own discretion and to, without prior notice, deny the uploading User access to Qareb.com:
● If any complaint based on such content is received;
● If a notice of infringement of intellectual property rights is received;
● Upon order of a public authority
● Where the Owner is made aware that the content, while being accessible via qareb.com, may represent a risk for Users, third parties and/or the availability of the Service.
The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.
Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through Qareb.com.
Access to external resources
Through Qareb.com Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
Qareb.com and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of Qareb.com and/or the Service violates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to Qareb.com or the Service, terminating contracts, reporting any misconduct performed through Qareb.com or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:
● violate laws, regulations and/or these Terms;
● infringe any third-party rights;
● considerably impair the Owner’s legitimate interests;
● offend the Owner or any third party.
TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products provided on Qareb.com, as part of the Service, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of Qareb.com.
Product description
Prices, descriptions or availability of Products are outlined in the respective sections of Qareb.com and are subject to change without notice.
While Products on Qareb.com are presented with the greatest accuracy technically possible, representation through photos, images, colors, sounds or any other means is for reference only and implies no warranty as to the characteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process.
Purchasing process
Any steps needed from Product choice to order submission, form part of the purchasing process.
The purchasing process includes these steps:
● Users must indicate the desired Product by selecting it, including, where possible, quantity and specific characteristics, to make it appear in the purchase selection.
● Users may review their purchase selection, modify, remove or add items.
● Users will be required to specify their billing address, contact details and a payment method of their choice.
● If the purchase results in a product being shipped, Users may need to indicate a shipping address.
● During the purchasing process, Users may, at any time, modify, correct or change the information provided, or altogether abort the purchasing process with no consequence.
● After providing all required information, Users must carefully review the order and, subsequently, may proceed to checkout.
To submit the order, Users must accept these Terms and use the respective button or mechanism on Qareb.com, hereby committing to pay the agreed-upon price.
Order submission
When the User submits an order, the following applies:
● The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
● In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
● Upon submission of the order, Users will receive a receipt confirming that the order has been received.
All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.
Prices
Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.
Prices Qareb.com are displayed:
● Either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.
Offers and discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Qareb.com.
Offers and discounts are always granted at the Owner’s sole discretion.
Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.
Coupons
Offers or discounts can be based on Coupons.
If breach of the conditions applicable to Coupons occurs, the Owner can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.
Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in the corresponding information page or on the Coupon itself shall always prevail.
Unless otherwise stated, these rules apply to the use of Coupons:
● Each Coupon is only valid when used in the manner and within the timeframe specified on the website and/or the Coupon;
● A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted;
● Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving installment-based purchases;
● A Coupon cannot be applied cumulatively;
● The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out;
● The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value;
● The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.
Methods of payment
Information related to accepted payment methods are made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of Qareb.com.
All payments are independently processed through third-party services. Therefore, Qareb.com does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
If payment through the available methods fail or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.
Retention of Product ownership
Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.
Delivery
Deliveries are made to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.
Goods are delivered to the countries or territories specified in the relevant section of Qareb.com.
Delivery times are specified on qareb.com or during the purchasing process.
Unless otherwise specified on Qareb.com or agreed with Users, Products shall be delivered within thirty (30) days from purchase.
Failed delivery
The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.
If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.
Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.
User rights
Right of withdrawal
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.
Who the right of withdrawal applies to
Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.
Users that do not fit this qualification, cannot benefit from the rights described in this section.
Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.
To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.
When does the withdrawal period expire?
● Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
● Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.
Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.
…on the purchase of physical goods
Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.
The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.
Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.
The costs of returning the goods are borne by the User.
Legal guarantee of conformity for goods
Under EU law, for a minimum period of 2 years after delivery, traders guarantee the conformity of the goods they sell. This means that traders must ensure that the goods purchased have the promised quality, or the quality that can be reasonably expected, functionality or characteristics for at least two years after they’ve been delivered to the purchaser.
Where Users qualify as European Consumers, the legal guarantee of conformity for goods applies to the items available on Qareb.com in accordance with the laws of the country of their habitual residence.
National laws of such country may grant such Users broader rights.
Consumers who do not qualify as European may benefit from legal guarantee of conformity rights in accordance with the legislation of the country of their habitual residence.
Liability and indemnification
EU Users
Indemnification
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer's fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.
Limitation of liability
Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).
This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as qareb.com has been appropriately and correctly used by the User.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
Limitations of liability
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for
● Any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
● Any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
● Any errors, mistakes, or inaccuracies of content;
● Personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
● Any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
● Any interruption or cessation of transmission to or from the Service;
● Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
● Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
● The defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.
This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.
Indemnification
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from
● User’s use of and access to the Service, including any data or content transmitted or received by User;
● User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
● User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
● User’s violation of any statutory law, rule, or regulation;
● any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
● User’s wilful misconduct; or
● statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.
Common provisions
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Qareb.com and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.
Privacy policy
To learn more about the use of their Personal Data, Users may refer to the privacy policy of Qareb.com.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Qareb.com are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Qareb.com are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
Contacts
All communications relating to the use of Qareb.com must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
EU Users
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
Governing law
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
Exception for European Consumers
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
Exception for European Consumers
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.
Dispute resolution
Amicable dispute resolution
Users may bring any disputes to the Owner who will try to resolve them amicably.
While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of qareb.com or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.
The Owner will process the complaint without undue delay and within 21 days of receiving it.
Online dispute resolution for Consumers
The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving any dispute related to and stemming from online sale and service contracts.
As a result, any European Consumer can use such platform for resolving any dispute stemming from contracts which have been entered into online. The platform is available at the following link.
Definitions and legal references
Qareb.com (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
Coupon
Any code or voucher, in print or electronic form, which allows the User to purchase the Product at a discounted price.
European (or Europe)
Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.
Example withdrawal form
Addressed to:
Al Faisaliyah District,7957, Jeddah 23445, Saudi Arabia
www.qareb.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:
_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)
● Ordered on: _____________________________________________ (insert the date)
● Received on: _____________________________________________ (insert the date)
● Name of consumer(s):_____________________________________________
● Address of consumer(s):_____________________________________________
Indicates the natural person(s) or legal entity that provides qareb.com and/or the Service to Users.
Product
A good or service available for purchase through Qareb.com, such as e.g. physical goods, digital files, software, booking services etc.
The sale of Products may be part of the Service.
Service
The service provided by Qareb.com as described in these Terms and on Qareb.com.
Terms
All provisions applicable to the use of Qareb.com and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using qareb.com.
Consumer
Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.